- 315-480-5515
- mark@operationsxcellence.com
- Syracuse, NY 13201
WE PARTNER WITH INDIVIDUALS AND ORGANIZATIONS TO HELP THEM BRIDGE THE GAP BETWEEN WHERE THEY ARE AND WHERE THEY WANT TO BE
Every individual business owner and executive is unique. Every business is unique. Some individuals and businesses have a very well-defined idea of where they want to be but do not have a clear path to get there. Others have a general concept of their ultimate goals but need assistance “fleshing” these out before they work on the path to get there.
We at Operations Excellence partner with our clients to help them determine where they want to go (the results they want to achieve) and how they’re going to get there (the actions necessary to make that happen). We help our clients develop and manage strategic, cultural, and structural change in their organizations specifically targeted to achieve the results they want. We work with our individual clients to help them define and achieve the results they want by helping them change attitudes and actions aligned with their specific goals.
We partner with clients to achieve
Measurable Results!
- Develop individuals to achieve their potential
- Improve employee satisfaction, attitudes, and morale
- Enhance self-esteem and build confidence
- Develop a cohesive, energized team with a united purpose
- Break down barriers and foster cooperation
- Improve communication and effectiveness at all levels
- Develop and promote understanding and trust
- Improve interpersonal relationships and feelings of personal fulfillment
- Reduce employee turnover, stress, and conflict
- Free employees to share ideas for improvements
- Improve quality and enhance capacity
- Develop leadership and internal growth opportunities
- Promote development of subordinates
- Refine organizational vision and purpose and develop and sustain corporate values
- Define strategic direction and build commitment
- Align personal and professional goals
- Reduce excessive overtime and down time
- Reduce waste, errors, and organizational costs
- Improve customer satisfaction and customer-focused growth
- Retain customers and grow your organization
- Develop “big picture” thinking and build positive attitudes
- Improve organizational profits
Operations Excellence has been a great resource for developing our future managers. Through the program, we have introduced management concepts, best practices, and company-specific initiatives while fostering personal growth of the individuals in the program.
The program is flexible, customizable, and challenging. Our participants have gained a level of knowledge and confidence that will further develop their careers at US Air Conditioning.
I would highly recommend Mr. Mark O’Donnell and Operations Excellence to any company that needs to groom future leaders and managers. He has the personality, knowledge, and real-world experience to engage the participant in a deeper discussion of company and personal goals while provoking thought and fostering long-term skills.
Jack Scarsi
VP-Operations & Finance
US Airconditioning Distributors, LLC
